CIGNA HealthCare

OrthoNet is CIGNA HealthCare's network manager for all HMO and Open Access outpatient physical and occupational therapy services in New York, New Jersey, Connecticut, New Hampshire, Maine, Vermont, Massachusetts, Rhode Island, Delaware, Southeastern Pennsylvania, Ohio, and Illinois. In Illinois only, PPO members are also part of the covered membership. OrthoNet has also been delegated to provide pre-certification and claims administration services for both in-network as well as medical necessity reviews for out-of-network therapy services.

See Frequently Asked Questions (Illinois-Indiana)

Quick Reference Guide (Illinois-Indiana)

See Frequently Asked Questions (Maine, Vermont, Massachusetts and Rhode Island)

Quick Reference Guide (Maine, Vermont, Massachusetts and Rhode Island)

See Frequently Asked Questions (Kentucky Cincinnati Ohio Market Area Only)

Quick Reference Guide (Kentucky Cincinnati Ohio Market Area Only)

See Frequently Asked Questions (New Hampshire)

Quick Reference Guide (New Hampshire)

See Frequently Asked Questions (Ohio)

Quick Reference Guide (Ohio)

See Frequently Asked Questions (Out Of Network)

See Frequently Asked Questions (All Other States)

Quick Reference Guide (All Other States)

CIGNA Outpatient Therapy Commonly Asked Questions & Answers

Forms

Click the link to open the form in a new browser window, then use your browser's Print button to print it. To download the form for later printing, right-click the link and choose "Save target as..." from the popup menu. Then use the file dialog to navigate to a folder on your harddrive where you wish to save the file.

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Participating Provider Therapy Request Form Out Of Network Therapy Request Form  
PT/OT Initial Evaluation Report NJ Claim Appeal Application Form  
PT/OT Initial Evaluation Report For Vestibular Dysfunction  
Functional Progress Chart  

Authorization
and
Claims Status

Using our secure site, you may check an authorization or the current status of a claim (24-hour access).

Please have your authorization/claim number ready.

Contact

Medical Management
866-874-0727
Fax: 888-230-6265

Out Of Network
Fax: 888-779-8365

Provider Services
866-874-0727

Health Plan Web Site

www.cigna.com