Provider Information

Click the appropriate health plan to obtain specific provider information, download forms, review policies, check eligibility, or for 24-hour access to authorizations and/or claims status.

Network Contracting

OrthoNet maintains a number of provider networks in addition to working with health plan provider panels.

Current Provider Networks include:

  • OrthoNet Therapy Network - NY, NJ, CT, PA, DE, KY, OH, IL, MA, ME, VT, NH, RI

If you are a provider and wish to obtain network information, email Network Development at OrthoNet-online.com. If you wish to apply for participation please fax the Network Participation request form to 888-692-1117

Credentialing (New Therapist to Participating Facility)

If you are a "Network Contracted" Participating Facility with OrthoNet and want to credential a new therapist to your facility, OrthoNet can process this request ONLY IF:

You are contracted with OrthoNet for the following Payors in the listed states:

CIGNA: NY, NJ, CT, PA, DE, MA, ME, VT, NH, OH, RI, Illinois Mkt
USFHP: NY, NJ, PA
AETNA: CT, NY, NJ

NOTE: If you are inquiring about a health plan and/or state not listed above, please contact the health plan directly for credentialing inquiries.

Practitioner Credentialing Process:

OrthoNet has adopted the CAQH UPD Application as the primary tool for credentialing of practitioners.

Effective Immediately, OrthoNet will only accept the CAQH application for credentialing/recredentialing of practitioners for the OrthoNet network. Paper applications will no longer be accepted.

Non-credentialed practitioners should not provide service to OrthoNet members.

Please ensure that your practitioners have registered with CAQH and have completed their applications directly on CAQH, to assist with the future recredentialing requirements as the time nears.

If you are unsure if your practitioners already have a CAQH ID or need their CAQH ID’s - please call CAQH directly at (888) 599-1771. They will provide you the CAQH ID number.

The following steps should be completed by all practitioners for participation with OrthoNet:

    Step 1: Obtain a CAQH ID# - if a practitioner needs a CAQH ID please complete and fax the CAQH ID Request form to 914-683-8415. Within 7-10 days, OrthoNet will assign a CAQH ID. Once a CAQH ID is assigned by OrthoNet – CAQH will contact the therapist or listed contact directly to complete all required information on their website. So please ensure an email address is listed on the request form.

    Step 2: Register directly on CAQH at http://www.caqh.org/ and Complete all application elements.

    Step 3: Authorized Access for OrthoNet to view the information for each therapist. (GLOBAL Access)

    Step 4: Once the CAQH application is completed online, please fax the CAQH Notification for Individuals form to OrthoNet at 914-683-8415.

Within 2 weeks of receipt of the “CAQH Notification for Individuals form”, OrthoNet will obtain the credentialing documents directly from CAQH to update information, re-credential participating practitioners OR start the credentialing process for new practitioners, so please ensure all information within CAQH is complete and current.

If your therapists already have CAQH ID#’s, please ensure they have completed Steps 2-4 noted above.

If you need assistance with completing your CAQH Application – please contact CAQH directly at 888-599-1771. Or you can view the CAQH UPD Quick Reference Guide or get it directly on CAQH at https://upd.caqh.org/oas/UPDQuickReferenceGuide20080807.pdf/

***Please note that the credentialing process takes 30 – 60 days of receipt of "Complete" application documents.

If you have any questions regarding this process, please contact our Credentialing department at 1-800-372-8922.

Please note: You have the right to review submitted information supporting your application for participation in OrthoNet’s network. This may include information obtained during primary source verification from any outside source such as malpractice insurance carriers and state licensing boards. You may contact OrthoNet’s Credentialing department at 800-372-8922 to request information related to your application and/or to obtain the status of your application. OrthoNet will respond via fax, mail or e-mail within 7 calendar days upon request.

Changes/Updates:

4) To request demographic changes of Participating Facility information, please complete the "Address Modification Form" and fax to 914-323-9307.

5) To notify OrthoNet of a therapist that no longer works at your facility, please complete and submit the "Indiv Therapist Verification Form" via fax to 914-323-9307.

If you have any Credentialing specific questions, please call the Credentialing department at 800-372-8922.

Claims Information:

Notice pursuant to Section 3224-b(4) of the New York State Insurance Law is hereby provided that OrthoNet LLC uses the following commercially available claims editing software product: Virtual Examiner, a product of PCG Software, Inc. 23852 Pacific Coast Highway #781, Malibu, CA 90265 Telephone: (877) 789-1291 / Fax: (310) 589-5731 / Email: info@pcgsoftware.com; http://www.pcgsoftware.org/index.htm. OrthoNet has not made any significant edits to the product as delivered by PCG Software.

For information concerning OrthoNet's Clinical Criteria, or additional information related to the Authorization, Processing and Payment of claims in accordance with the New Jersey "Health Claims Authorization, Processing and Payment Act" please click here.