AUTHORIZATION AND CLAIM STATUS:

Important Portal Update: Starting September 3, 2025, all users of the current OrthoNet Provider Portal will be automatically redirected to the new Optum Spine, Pain, and Joint Provider Portal. If users have not already created a One Healthcare ID (OHID), they will have the opportunity to create one at login.

Important Provider Letter Update: Effective September 3, 2025, Provider letters will be accessible via the Optum Provider Portal; physical letters will no longer be mailed for Determination and Non-Determination letter types. Providers will have the ability to view and download copies of letters on the portal beginning September 3, 2025.

Letter types that will be posted to the portal: Approvals. Expedited/Urgent, Initial Adverse Determination (Full & Partial), Administrative Withdrawals, Pends, Lack of Information. The following letter types will continue to be mailed until further notice: Appeals, and Member letters.

Please choose link below to log into your existing OrthoNet account:

If you do not already have an existing OrthoNet web portal account please complete the form below for access: