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AUTHORIZATION AND CLAIM STATUS:

Update: Delay in Portal Transition for Back Pain and Spinal Surgery Authorizations

The planned transition to Optum's Spine, Pain, and Joint portal for prior authorization submissions-originally scheduled for September 3, 2025-has been postponed. Portal users will be notified of the new go-live date and details at least 30 days in advance. Please continue using the OrthoNet portal for all back pain management and spinal surgery prior authorizations, until further notice.

Reminder: If you haven't already, we encourage you to register for a One Healthcare ID (OHID) to prepare for the future transition.

Please choose link below to log into your existing OrthoNet account:

  • Request Authorization or Check Status

    • If you do not already have an existing OrthoNet web portal account please complete the form below for access:

  • New User-Account Request Form
  • Click on the Web Portal FAQ for Step by Step directions.
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